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Privacy policy & terms

Last updated 2026. Plain English, no small print.

Location data — the short version

We do not store any location information other than what a member chooses to share in a travel post, and only for as long as that post is live.

Your device location on the home, map and emergency screens is used in your browser only — to sort members by distance and to find nearby hospitals, pharmacies and urgent care. It is never written to our database and never shared with other users.

What we store

  • Account details: name, email, phone, WhatsApp (optional), origin country, home Hatzolah organisation, local member number and qualification.
  • Verification document: the qualification or medical ID card you upload, stored in a private bucket that only you and reviewing administrators can open.
  • Travel posts: the location label and coordinates you chose, your dates, equipment level and contact numbers.
  • Messages to administrators: messages you send through the app may be stored so authorised administrators can read and respond to them.
  • Aggregate usage: counts of searches and of calls/WhatsApp taps, so administrators can see how the service is used.

Automatic deletion

Travel posts — including their coordinates — are purged automatically once the departure date passes. Deleting a post removes its location immediately. Deleting your account removes your profile, posts and verification document.

Who can see what

Active travel posts are public so anyone needing help can find a member. Your verification document, email address and application history are visible only to administrators with authority over your country or organisation.

Contact & third parties

Calls and WhatsApp messages go directly from your device to the member — we do not route, record or dispatch anything. Maps, place details and geocoding are provided by Google Maps Platform; hosting and database by our cloud provider.

Terms of service

  • The app is a volunteer support tool, not an emergency dispatch service.
  • Members must post accurate details and keep only one active post at a time.
  • Misuse, false credentials or harassment result in removal without notice.
  • Contact details obtained here may not be used for marketing or resale.
  • Administrators may remove any post or account that breaches these terms or the standards of the community.

Questions or a data request? Use Message an administrator and we will respond.

Disclaimer & limitation of liability

This app is designed to help connect Hatzolah members and the public. It is intended as a support tool only and does not replace local emergency services. In any medical emergency, always call your local ambulance service immediately.

  • This platform is provided "as is" without any guarantees of availability, accuracy, or response.
  • Hatzolah International, its operators, developers, administrators, volunteers, and affiliates accept no responsibility or liability for any injury, loss, damage, delay, or death resulting from the use of, inability to use, or reliance on this application.
  • Users are solely responsible for deciding whether to contact a volunteer through the app.
  • Volunteer availability, qualifications, equipment, and response times are not guaranteed.
  • This app must never be relied upon as the sole means of obtaining emergency medical assistance.
  • Always contact your local emergency medical services first in any life-threatening or urgent medical situation.