Privacy Policy

Hatzolah International (“Hatzolah International”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through the Hatzolah International mobile application, website and related services (collectively, the “Service”).

This Privacy Policy explains what information we collect, how and why we use it, when it may be shared, how long it may be retained, and the rights and choices available to users.

Hatzolah International is a community connection and information platform designed to help people locate participating Hatzolah members who are temporarily staying or travelling away from their home communities. Approved Hatzolah members may voluntarily publish temporary posts containing information such as their general location, dates of stay, equipment, languages and contact information.

The Service also provides location-based information, including nearby hospitals and other relevant resources.

Hatzolah International is not an ambulance service, emergency dispatch service, medical provider or replacement for official local emergency services or an official Hatzolah organisation.

The information we collect depends on how you use the Service.

For public users, this may include:

• Location information when permission is granted;
• Locations searched within the Service;
• App interactions and technical information;
• Information submitted when reporting an issue;
• Communications sent to Hatzolah International; and
• Other information voluntarily provided by the user.

Approved or prospective Hatzolah members may also provide:

• Full name;
• Phone number;
• Email address;
• Home Hatzolah organisation or service;
• Hatzolah member number;
• Country or home community;
• Qualification or professional role;
• Languages spoken;
• Verification information;
• Proof of membership;
• Qualification certificates or identification documents; and
• Information voluntarily included in travel posts.

We aim to collect only information reasonably necessary to provide, secure and administer the Service.

With your permission, Hatzolah International may access your device location to provide location-based features. Location information may be used to:

• Show active member posts near you;
• Calculate approximate distances;
• Find participating members within the relevant search radius;
• Display nearby hospitals;
• Provide map-based information;
• Search your current area; and
• Allow members to select a location for a temporary travel post.

You can deny or withdraw location permission through your device settings. You may still be able to search for a city or location manually where this functionality is available.

Hatzolah International does not use location permission to provide continuous live tracking of users.

Only approved Hatzolah members may publish member posts.

Applicants may be asked to provide information and supporting documentation to verify their membership or credentials. Applications are reviewed by an authorised administrator.

Where necessary, the administrator may contact the applicant or the applicant’s stated home Hatzolah organisation or service to confirm information supplied during the application process.

Verification documents are used for verification, security and administration and are not displayed publicly. Access to verification information is restricted to authorised persons who require it for legitimate administrative purposes.

Approved members may voluntarily create temporary posts containing information such as:

• General location;
• Dates of stay;
• Equipment;
• Languages spoken;
• Phone number;
• Availability; and
• Other information voluntarily included by the member.

Information intentionally included in a public post may be visible to users of the Service. Members should only publish information they are comfortable making available to others.

Information made publicly available may be copied, saved, photographed, screen-captured or shared by other users outside our control.

Members are encouraged not to publish unnecessary sensitive information such as hotel room numbers, private residential addresses or other information that unnecessarily identifies their precise accommodation.

Travel posts are temporary. Posts may become active on the selected arrival date and automatically expire following the selected departure date.

Expired posts will no longer be displayed as active posts. Certain records may be retained for a reasonable period where necessary for administration, security, fraud prevention, legal compliance, dispute resolution or other legitimate purposes.

We may use personal information to:

• Provide and operate Hatzolah International;
• Create and manage member accounts;
• Review and verify member applications;
• Display active member posts;
• Provide location-based searches;
• Display nearby hospitals and other relevant resources;
• Calculate approximate distances;
• Provide maps and location functionality;
• Activate and expire temporary posts;
• Enable users to contact participating members;
• Send account and service notifications;
• Respond to support enquiries;
• Process privacy and account requests;
• Investigate reports or suspected misuse;
• Prevent fraud, impersonation and unauthorised access;
• Maintain the security and reliability of the Service;
• Comply with applicable legal obligations; and
• Improve the Service.

Hatzolah International does not sell users’ personal information.

Members may voluntarily publish a telephone number. The Service may provide buttons allowing users to call a member or open WhatsApp to contact them.

When you use a third-party communication service, such as WhatsApp or your telephone provider, that provider’s own privacy policy and terms apply. Hatzolah International does not control communications conducted outside the Service.

Hatzolah International uses third-party technology and service providers to operate certain features of the Service. These may include services used for maps and location information, nearby-place searches, directions, hosting and storage, authentication, notifications, security and technical infrastructure.

These providers may process information necessary to provide their services and may have their own privacy policies and terms.

Hatzolah International may display information about hospitals and other third-party facilities based on a user’s location or search.

Hatzolah International does not own or operate these facilities. Information regarding third-party facilities may originate from third-party data providers. Users should independently confirm critical information where necessary.

We may disclose personal information:

• To service providers necessary to operate the Service;
• To authorised Hatzolah International administrators;
• To an applicant's stated home organisation where reasonably necessary to verify information supplied by that applicant;
• At the user's request or direction;
• Where required by applicable law or a lawful authority;
• Where reasonably necessary to investigate fraud, impersonation, abuse or security concerns; or
• Where reasonably necessary to protect the rights, safety or security of Hatzolah International, our users or others.

We do not sell personal information to advertisers or data brokers.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to sensitive member verification information is restricted to authorised persons. However, no internet service, mobile application, database or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate security, administrative and legal purposes.

Travel posts are designed to expire after the member’s selected departure date. Account and verification information may be retained while an account remains active or while reasonably necessary to maintain verification.

Information that is no longer reasonably required will be deleted or anonymised where appropriate, subject to applicable legal obligations.

Members may request deletion of their Hatzolah International account and associated personal information through the account deletion option provided within the Service. Users may also contact Hatzolah-international@gmail.com.

Upon receiving a valid deletion request, we will delete or anonymise associated personal information unless retention is reasonably necessary or required for legal, security, fraud-prevention, dispute-resolution or similar legitimate purposes.

Users can control certain privacy settings, including granting or withdrawing location permission, managing notification permissions, choosing what information to include in a member post, editing or removing active posts, and requesting account deletion.

Device permissions can be changed through the relevant device settings.

Hatzolah International is an international Service. Users, participating members and service providers may be located in different countries. Information may therefore be processed or stored outside the country in which a user is located.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing relies on consent; and
• Request portability of information where applicable.

These rights may be subject to exceptions under applicable law. Requests can be sent to Hatzolah-international@gmail.com. We may need to verify your identity before processing certain requests.

Hatzolah International is not designed as a service directed specifically at children.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law. If we become aware that information has been collected contrary to applicable requirements, we will take reasonable steps to address the matter.

Hatzolah International is not an emergency service.

The Service does not provide or guarantee ambulance services, emergency dispatch, medical treatment, medical advice, emergency transportation or the availability of any Hatzolah member.

If you or another person is experiencing a medical or life-threatening emergency, immediately contact the official emergency services in your current location.

Do not delay contacting official emergency services while attempting to locate or contact a member through Hatzolah International.

Participation by members is voluntary.

Hatzolah International does not guarantee that a member displayed through the Service is currently available, will answer a call or message, will attend, will respond within a particular period, has particular equipment, can provide the assistance required, or is legally authorised to provide particular services in the user’s location.

Member verification is intended to help confirm an applicant’s association with the Hatzolah organisation or service stated in their application. Verified status does not constitute a guarantee of professional competence, current licensing, certification, fitness to practise, equipment, availability or legal authority to practise in a particular jurisdiction.

Hatzolah International provides a community connection and information platform.

To the fullest extent permitted by applicable law, Hatzolah International and its operator are not responsible for losses, injury, damage, delay or other consequences arising from reliance on information displayed through the Service, failure of a member to respond, incorrect or outdated information, mapping inaccuracies, third-party information, network failures, technical interruptions or third-party services.

Nothing in this Privacy Policy excludes or limits liability that cannot lawfully be excluded or limited.

We may update this Privacy Policy from time to time to reflect changes to the Service, technology, legal requirements or our privacy practices.

The latest version will be made available through the Hatzolah International website or application. The “Last Updated” date at the top of this Privacy Policy identifies the most recent revision.

For questions regarding this Privacy Policy, your personal information, member verification, account deletion or the Hatzolah International Service, please contact:

Hatzolah International
Operator: Sruly Morgenstern
Founder: Hatzolah International
Based in: London, England, United Kingdom
Service Coverage: International
Email: Hatzolah-international@gmail.com

Prefer to write from within the app? Use Message an administrator.